FAQ
Need some help with your order? Or got a burning question that you need answered pronto? Just click on one of the sections below to find the answer … If you don’t find your answer below, please contact us and we’ll do our best to provide it.
Most Popular
Questions
We can scan any loose photographs up to A4 in size. If your images are larger than this it would be best to get in touch before sending them over to us.
Unfortunately we would not be able to scan directly from an album. Here is a full list showing what we may be unable to scan;
Photos we will TRY to scan but may be unable;
- Photos with any side smaller than approx. 7cm (for reference, a passport photo is approx. 4.5 x 3.5cm).
- Photos larger than A4 (approx. 21 x 29.7cm).
- Very thick card photos.
- Mounted Images.
- Excessively curled/bent photos.
- Very fragile or damaged photos.
Photos that we CANNOT scan:
- Photos in albums.
- Framed photos.
- Photos that have sellotape, blu-tack, staples, velcro, paperclips or are sticky.
- Negatives or slides.
You will not be charged for any unscanned photos
Yes. We keep secure offline backups of your images and also store your photos in the cloud for 6 months from the date we complete your order. You can then download them as many times as you like during that time.
After 6 months (or sooner if requested) we will delete all images used in the process of producing your order.
Please don’t worry, this is fairly common. Life isn’t always PG and our photos and memories will reflect this. We certainly don’t mind and have seen it all before. We’re also far too busy to pay much attention. If you’re really concerned, please do get in touch, we’d be happy to discuss this further and put your mind at ease.
No. Our scanners will accurately do this for you. We do ask for an estimate upon placing your order at which point a deposit will be taken. Once your order is complete and your digitised images are ready to be sent over to you we will confirm the total amount and request the final balance.
Turnaround times can vary depending on how busy we are at the Lab. Typically, your photos will be scanned in 1–3 days of them arriving.
We offer a free collection and return delivery service within a 5 mile radius. Alternatively, please post your photographs to;
11 Caversham Close
Nuneaton
Warwickshire
CV11 6UR
Remember to use recorded delivery to keep your memories safe.
- Make sure your outer container is strong enough for the contents.
- Seal envelope/box in a plastic mailing bag to protect from water damage.
- Fill your container with cushioning material like bubble-wrap, screwed up paper, or polystyrene chips, to prevent your originals from moving around during shipping.
- Avoid using shredded paper as cushioning material.
- Write a return address on the item.
- Include your order number or place a print out of your order inside your container.
- Seal securely with tape along all openings and edges
- Use a ‘FRAGILE’ sticker, if necessary
Yes! We understand that posting your precious memories can be nerve-racking and so would welcome drop offs and collections. All we ask is that you contact us beforehand to arrange a suitable day and time. We are based in Nuneaton.
When we have finished scanning your photographs they will be returned to the address you have provided via Royal Mail, along with any USBs ordered through us, within 2 working days. An email will be sent to you with a link to download all of your newly digitised images.
Have a question that Isn’t listed above?
Please get in touch and a member of our team will be happy to help you further.